Delivery Info

Delivery Info

Order confirmation
After you have placed and paid for your order we will send you a confirmation to your e-mail address. The moment your order is packed and ready to go, you will receive another e-mail with your shipping confirmation and tracking number.

Approximate delivery time.

Finland
3-7 business days/unless otherwise mentioned
Sweden
3-7 business days/unless otherwise mentioned
other EU
5-14 business days/unless otherwise mentioned

Distribution partner
We have chosen to have two different partners, Post Nord and Posti.
Products in stock
All the products shown on our webpage are available with no delay unless otherwise mentioned.
Returns / Exchanges
You have the right to return or exchange your order by contacting the Aneska.fi Web Store within 14 days of the delivery. This is stated in the Finnish consumer protection legislation. Please contact us at info@aneska.fi for your return instructions.

Returned products must be unused, in the condition they were in when received by you, include all additional parts included in the order and repackaged into its original package or an equivalent. The product must be returned immediately after notifying Aneska.fi of a return. If the package should be lost in transit, Aneska.fi will not be responsible.
Wrong or damaged item
Always contact us at info@aneska.fi prior to sending the item back. The item must be returned within a total of 14 days and with an explanation of the damage or defect. Don’t forget to save your receipt and to include it when shipping the order back to us so we can pay you back for the shipping cost. Please use our Return Form when sending a product back to us.
The disagreement situations
If a dispute concerning a commercial agreement can not be resolved by negotiation between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for decision.
Prior to refer the matter to the Consumer Disputes Board handling the consumer must contact the magistrate’s Consumer Center (www.kuluttajaneuvonta.fi).